How to Purchase from Brunel Hobbies

We accept all major credit cards, Paypal, EFTPOS and direct transfer to our Bank account. Contact us for our bank transfer account details. A web based secure payments form for cedit cards (Visa, Mastercard and AMEX) is available.

Cheques or Money Orders must be in Australian dollars and should be made payable to "Brunel Hobbies". Note that goods ordered using a cheque for payment will not be sent until the cheque is cleared by the Bank.

Postage and Shipping Rates within Australia

Prices do not include packing and postage.

Note that items can be registered with Australia Post for $2.95 (signature on delivery). You can insure items for $1.50 per $100 (or part thereof) of declared value. Brunel Hobbies will not be responsible for the non-delivery of items that are not insured. All parcels sent within Australia are tracked and we only send parcels that are tracked overseas. 

Brunel Hobbies add $2.50 for packing onto the postage or delivery costs.

The postage for parcels up to 5kg is now a flat rate regardless of destination within Australia.

For items up to 500g the cost is $9.70 + $2.50 for packing (total $12.20).

For items over 500g to 5kg postage will be charged at cost plus P & P. 

For items over 5kg up to 22kg the postage rate depends on the destination based on Postcode, weight and size. However we will endeavour to use Australia Post Parcel Satchels if possible to keep postage costs as cheap as possible.

Note however that Australia Post charges also by a volume assumed weight so a light but volumous item may attract a higher postage rate than you might expect.

Customers have the choice of using Australia Post or Courier. Depending on destination couriers are often close to the same price as Australia Post or a little cheaper. They will also normally deliver within one to three days depending on destination. We compare courier prices and will choose the cheapest.

Paint can be mailed to all destinations in Australia. Spray cans can be mailed within Australia but must go by surface mail and will usually take longer for delivery than normal mail. This means that we cannot mail spray paint to some destinations as they are only serviced by air mail. This includes Townsville and Darwin for instance.

Brunel Models products can be shipped for a flat rate Australia wide if ordered through the Brunel Models website.

International Postage and Shipping

Postage and shipping rates are charged at cost plus $2.50 for packing. Both Australia Post and DHL are available. All items will be sent by standard airmail and are trackable.

Paint can be mailed to most destinations internationally. Spray cans cannot be mailed internationally.

The purchaser is responsible for estimating and covering any GST, VAT, tariff, duty, taxes, handling fees, inspection fees, customs clearance charges and any other costs associated with shipment of products internationally. Brunel Hobbies is not responsible for any of these duties, costs or fees. We cannot and will not be responsible for communicating with your local customs or postal authorities to facilitate the arrival of your purchases. Brunel Hobbies cannot give you an estimate of these costs and charges before your purchase. We will not be responsible for the cost or replacement of any product held indefinitely or lost by your customs or postal authorities.

The purchaser is also responsible for compliance with any of their countries regulations that may apply to the use of the items purchased.

GST

All prices include GST (Australian Goods and Services Tax) at a rate of 10% unless stated otherwise.

Guarantee and Warranty

All products are guaranteed and will be replaced at Brunel Hobbies' expense if defective or damaged when received. They must be returned, if possible, in the original, undamaged packaging with the original receipt (Tax Invoice) for a replacement to be organised. If a replacement is not obtainable a refund may be made. This excludes damage that is obviously due to mishandling, inappropriate use, failure to follow usage instructions, normal maintenance, wear and tear, etc.

Note that a refund is not obtainable if goods are returned because the customer has changed their mind. However, it can be exchanged for another item or a Gift Voucher can be issued to the amount of the item. In this case the item must be returned in the original packaging complete with instructions and accessories supplied in a salebale condition. A restocking fee may be applied. Please contact us before returning the item for approval of the exchange.

Prices on Website

All prices listed on this web site are subject to change without notice due to currency variations, wholesaler or manufacturer price changes, shipping or postal rate variations. Note that we often cannot predict prices for items shipped from overseas or from some wholesalers until we receive the goods!